1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website www.papucagency.com and all services offered by Papuc Agency SRL (“we”, “us”, “our”, or “the Agency”).
By accessing our website or engaging our services, you agree to comply with and be legally bound by these Terms.

If you do not agree with these Terms, you must not use our website or services.

2. Company Information

Papuc Agency SRL
Registered in Romania
Email: papucagency@gmail.com
Phone/WhatsApp: +40 774 972 962
Website: www.papucagency.com (international market)
Future Romanian website: www.papucagency.ro

3. Scope of Services

Papuc Agency SRL is a full-service (“360°”) marketing and media agency providing a wide range of digital and creative solutions, including but not limited to:

• Social media management and content creation

• Branding and identity design

• Digital advertising (Meta Ads, Google Ads, TikTok Ads, etc.)

• Video production and photography

• Influencer and UGC campaigns

• Web design and development

• Strategic marketing consulting and campaign management

We operate internationally, providing services to both EU and non-EU clients.

4. Service Agreements and Subscriptions

All services are provided under signed agreements or subscriptions, detailing the chosen package, deliverables, and payment terms.
By signing a contract or subscribing to a plan, the client acknowledges and agrees to these Terms.

Papuc Agency SRL reserves the right to refuse service or terminate any agreement in cases of breach of these Terms, inappropriate conduct, or non-payment.

5. Payments and Pricing

• All payments are processed through Stripe or bank transfer, as specified in the client agreement.

• Payments are made upfront, prior to the commencement of any work.

• All payments are non-refundable, regardless of the stage of project completion.

• Prices may vary based on project complexity, deliverables, or additional requests.

In case of cancellation by the client, any amount paid remains non-refundable and is retained as compensation for time, resources, and reserved slots.

6. Client Responsibilities

The client is responsible for providing all required information, branding materials, access credentials, and approvals necessary for the successful execution of the agreed services.

If the client opts for in-person production or footage, additional fees will apply, as stated in the service proposal or contract.

Papuc Agency SRL shall not be held liable for any delay, missed deadline, or performance issue caused by incomplete, delayed, or missing input from the client.

7. Intellectual Property and Usage Rights

• All creative content (including designs, videos, graphics, and strategies) produced by Papuc Agency SRL remains the property of the Agency until the client has approved the final content and full payment has been received.

• Upon approval and publication of the content, ownership rights transfer to the client.

• The Agency may use completed works for its portfolio, case studies, or marketing purposes, but only with the client’s approval and in a way that also promotes the client’s brand and services.

8. Confidentiality

Both parties agree to maintain the confidentiality of any sensitive information shared during the business relationship.
Confidential information will not be disclosed to third parties without prior written consent, except where required by law.

9. Limitation of Liability

While Papuc Agency SRL strives to deliver optimal results, the client acknowledges and agrees that marketing outcomes and advertising performance are influenced by multiple external factors (such as market trends, competition, and audience behavior).

Accordingly:

• The Agency provides no guarantees regarding specific results, revenue increases, or engagement outcomes.

• The Agency shall not be held liable for any indirect, incidental, or consequential damages, including loss of income, reputation, or opportunities.

Our total liability, if any, shall not exceed the total amount paid by the client for the service in question.

10. Termination of Agreement

Papuc Agency SRL reserves the right to terminate any agreement if:

• The client fails to make timely payments;

• The client breaches these Terms or the signed contract;

• The client engages in conduct that harms the reputation or operations of the Agency.

In all cases of termination initiated by the client, payments already made remain non-refundable.

11. Communication

All official communication regarding projects, payments, or support must be made through:
📧 papucagency@gmail.com
📞 +40 774 972 962 (phone or WhatsApp)

Papuc Agency SRL will use these channels for important notices and service-related communication.

12. Governing Law and Jurisdiction

These Terms and any dispute arising from them shall be governed by and interpreted in accordance with the laws of Romania.
Any dispute that cannot be resolved amicably shall be submitted to the competent Romanian courts.

13. Amendments

Papuc Agency SRL reserves the right to amend or update these Terms and Conditions at any time.
The latest version will always be available on www.papucagency.com and will take effect upon publication.

14. Contact Information

For any questions regarding these Terms, please contact us at:
Papuc Agency SRL
📧 papucagency@gmail.com
📞 +40 774 972 962
🌐 www.papucagency.com